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Richard was a pleasure to work with and always available when we needed him.
Great customer service
It was great
Overall the experience was good and Richard worked very hard to get us a great rate, but there were lapses in communication where we would get lots of information and then no response to critical emails or texts. We also expected the NJ Lenders team would be handling and coordinating the closing, particularly since we hadn't purchased a new home in 20 years, and a lot has changed. Felt like we had to do a lot of that coordination ourselves.
Richard made my experience great. He took the time before, during, and after business hours to answer any questions I had. He was very transparent throughout the whole situation and he helped me plan to make this home buying experience a very easy process!
Thanks for the gift backpack!
Proactive communication and availability to answer any questions. Ready to work with borrower. Ease of documentation using upload feature on the site.
The service was fantastic. Excellent customer service and attention to detail. It made the process very simple.
Thanks for all your support and guidance Richie!
Richard was always available to talk and offered great advice. Would recommend.
Everything was very professional and Richard was very helpful
Richard and his staff were always in contact with me and guided me through all of the process. The loan was cleared to close quickly.
Efficient and thorough.
Polite and made things clear
Richard is an absolute asset to NJ Lenders! He was very attentive, gave me options, was amazingly quick. It’s because of his letter to show proof of qualification, I could make an offer that seller accepted. I can’t thank him and his team enough for all their hard work, long hours and attention. They are the best.